Conditions of Sale
Service Agreement
Welcome to Spider Music Ltd's Terms and Conditions. By purchasing from us, you agree to adhere to our policies regarding transactions, returns, repairs, and customer service. We strive to provide clarity and transparency in all our dealings and want to ensure that every customer has the best experience possible. For specific inquiries or concerns, please contact our customer service team, who are eager to assist you.
Delivery and Returns Policy
At Spider Music Ltd, we prioritize customer satisfaction. We offer a flexible delivery option where products can be picked up in-store or shipped directly to your location. If you are not completely satisfied with your purchase, you may return it within 14 days of the delivery date, provided the item is in original condition. For any confirmed defects or damage during transit, we will ensure a full refund or exchange. Please retain any receipts and contact our team for processing.
Customer Responsibilities
Customers are expected to handle their purchases responsibly. Any modifications, repairs not completed by our certified staff, or misuse may void warranty and return options. Ensure you read all care instructions and follow guidelines provided for your instruments. Our team is always available to guide you in proper maintenance to ensure you enjoy your music-making experience.