Deliveries
For local deliveries
We use our own delivery vans and staff, so you are guaranteed a great service.
 
Real Time Stock Control and Dynamic Delivery Options

Spider Music displays delivery timescales and options that will vary based on the contents of the shopping basket. This is presented by a calendar to choose a preferred delivery date, and a list of courier services.

 
Approximate Delivery Schedule (UK Mainland only)

For items dispatched on DPD or UPS Courier. Order by 2pm on a weekday and in stock items will dispatch the very same day.
Assuming a next working day delivery service is selected at checkout, this item would then arrive the next working day.

  • So order by 2pm Monday for delivery Tuesday.

  • Order by 2pm Friday for delivery Monday – the next working day.

In Stock Items dispatched on Royal Mail normally arrive within 3-5 Days on our standard service. If you need items quicker, upgrade options may be presented to you on check out.

Exceptions to the Rule (Please contact us if you need an item quicker, as this can sometimes be arranged.)
  • Scotland – areas north of Glasgow, Highlands, Aberdeenshire, Dundee, Inverness and remote border areas are classed as extended delivery areas and will normally take 2 working days.

  • Northern Ireland, Remote, and Offshore Island Locations in the UK – usually a 2 working day service.

  • Republic of Ireland – usually a 2 working day service.

Tracking – Specific tracking information will be provided when the item is dispatched.

Bank Holidays – should not be counted as working days – the checkout calendar will not allow delivery to be made on these days.

Saturday and Sunday Delivery

Saturday Delivery is available to many UK locations at additional cost and will be displayed in on our checkout page if available for your item.

The cut off time for this is 2pm on Friday.

Shipping Companies
  • We use UPS or DPD for as many items as possible – Guitars, Basses, Acoustics, FX, Amps, PA etc etc. These carriers offer excellent tracking facilities across most of the world.

  • For smaller items and accessories: cables, straps and other misc accessories, we will use Royal Mail standard mail.

Alternative Billing/Delivery Addresses

When paying by Debit/Credit card via our web site you may be presented with an option to have products shipped to an alternative delivery address during checkout.

We have a range of security checks in place to allow us to offer this service, and for the most part is a totally seamless service. As part of these checks  however, we may occasionally contact you to verify some details before dispatching any goods. In extremely rare circumstances, we may cancel an order that hasn’t met our fraud screening requirements.

 

We cannot cater for separate delivery addresses for orders placed with card over the telephone. Our customer services staff will refer you back to the web site to place an order and allow the relevant card security checks to take place. These cannot be done “offline”

PayPal require us to deliver to the PayPal registered address. We are unable to ship PayPal orders to any other location.

Please ask us if you require any more information.

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